Door2Door Limited
Terms and Conditions
This is a really important legal document. It's a little long, and you might find parts of it a little boring. We're sorry — we'll try to be as concise as we can. It's very important that you read through this whole document, because it sets out your rights (and ours).
Please read these Terms carefully and make sure that you understand them, before ordering any of the Services from our site. By using the Service, you are agreeing to these Terms and Conditions.
1. THIS AGREEMENT
1.1 This Agreement is made between us Door2Door Limited (“we”, “us” or “our”), trading as Door2DoorStorage and you, the customer (“you” or “your”), who wishes to use the Service and who enters into this Agreement by accepting these Terms and Conditions.
1.2 You must be at least 18 years old to use the Service. By registering to use the Service, you represent and warrant that you are 18 years of age or older.
2. DEFINITIONS
2.1. In these Terms and Conditions, the following words have the following meanings:
2.1.1. “Agreement” - the agreement entered into by you and us for the provision of the “Service” on these Terms and Conditions;
2.1.2. “Carton” - the empty cardboard boxes supplied by us for the storage of your Goods;
2.1.3. “Box” or “Boxes” - the full cardboard boxes comprising Cartons supplied by us and packed with your Goods;
2.1.4. “Goods” - the contents of the Box packed by you for storing by us;
2.1.5. “Prohibited Goods” - those excluded Goods listed in 7.3.(1-9)
2.1.6. “Service” - the service outlined in Clause 3;
2.1.7. “Standard Cover Insurance” - if you do not require us to accept enhanced liability Our liability to you will be limited to £100 per box;
2.1.8. “Website” means Door2DoorStorage’s website with the URL www.door2doorstorage.co.uk;
3. OUR SERVICE
3.1. Our Service comprises of the following:
3.1.1. The delivery of flat cardboard Cartons for your assembly and packing materials (including bubble wrap and tape) to your premises (i.e. your specified delivery address);
3.1.2. to collect the Boxes packed with Goods from your premises
3.1.3 to transport the Boxes packed with Goods to our storage facility
3.1.4. to the safe and secure storage of the Boxes;
3.1.5. to return the Boxes to your premises ( to your specified return delivery address).
3.2. The Service is currently only available in the UK from Monday to Friday.
3.3 We will not deliver or return Boxes to an address outside of the UK unless we agree to do so in writing.
3.4 Times given for delivery, return or collection are estimates only and we shall not be liable for any delay in delivery, return or collection.
3.5 We may cancel or postpone any delivery, collection or return where we consider that it may endanger any employee, agent or contractor or member of the general public due to (including but not limited to) severe weather conditions or by reason of us having limited access to your specified delivery, collection or return address.
4. STORAGE CARTONS
4.1. Cartons will be supplied free-of-charge so long as the Boxes are stored by us. When you decide that you want any of your Boxes back, you will be charged a retrieval fee. Once you have paid all outstanding charges and the Box has been returned to you, ownership of the Carton will be transferred to you and you are entitled to keep the Carton for Your own use.
4.2. However, if any Carton is ordered by you and the Box is NOT stored by us, the first two month’s charges will be applied to that Carton.
4.3 No Storage Boxes should exceed the maximum weight limit of 23kg.
4.4 Storage Boxes greater than 15kg in weight should be clearly marked as heavy and due care should be exercised in handling such Storage Boxes.
4.5 We, or our delivery partner, may refuse to collect any Box(es) or re-deliver, at your cost, any Box(es) if it considers that the Box(es) do/does not comply with the requirements in this clause 4 or that the Goods have not been securely packed in accordance with clause 6.1.2.
5. TERMS AND CONDITIONS OF SERVICE
5.1 In order to use the Service, you must agree to these Terms and Conditions. You may not use the Service if you do not accept these Terms and Conditions. Your use of the Service will be taken as acceptance of these Terms and Conditions.
5.2 We may refuse or may cease to provide the Service where we consider that it is or may be used in breach of these Terms and Conditions, or for any unlawful or improper purpose or for any other reason.
5.3 We may change these Terms and Conditions from time to time. We will notify you of any changes by posting them on the Site or through other reasonable means of providing notice. Any changes to the Terms and Conditions will come into force on the date stated in the notice which shall not be less than ten days from when notice is given. If you use the Service after changes to the Terms and Conditions have come into force, you will be taken to have agreed to the changes. If you do not agree to the changes, then you may terminate this Agreement under Clause 15.
5.4 We may refuse to provide the Service where we consider that it may be used for any unlawful or improper purpose or any other reason or that it may be in breach or likely to be in breach of the Terms of the Agreement.
5.5 You warrant that you are at least 18 years of age and that the Goods are your own property or free of any legal charge or that you have the full authority of the owner to store the Goods.
5.6. We may specifically refuse to collect any Box if we consider that the Box has not been securely packed, exceeds the gross Box weight limit in accordance with Clause 4.5 or we have reason to believe that a Box contains Prohibited Goods as set out in Clause 7.3.
5.7. We may open a Box and inspect the Goods without notification, or may refuse to store any Goods or return to you at your cost, if we have reason to believe that a Box contains Prohibited Goods as set out in Clause 7.3 or are deemed to be likely to cause injury or damage or we are required to do so by the emergency services, local authority or by court order.
5.8. You must not offer the Service to any third party by way of sub-licence or any other means without our express written consent, nor use the Service in an unlawful or fraudulent manner.
5.9. Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from the failure to discharge any of your responsibilities set out within the Agreement.
6. YOUR RESPONSIBILITIES
6.1. It will be your responsibility to:
6.1.1. Ensure that your contact details, including email address and mobile telephone number, are up-to-date and accurate;
6.1.2. ensure that the Boxes have been securely and properly packed in compliance with any statutory regulations or recognised standards and in such condition as not to cause damage or injury or the likelihood of damage or injury to our property or to any other goods, whether by spreading of damp, infestation, leakage or the escape of fumes or substances or otherwise;
6.1.3. not exceed any Box gross weight limit shown on the Carton (or a maximum of 20kg per Box whichever is the smaller);
6.1.4. be present or represented throughout the agreed collection or delivery;
6.1.5. provide sufficient access to enable us to carry out the required Service;
6.1.6. ensure that you or your authorized representative sign for the Boxes when requested as confirmation of collection or delivery;
6.1.7. take all reasonable steps to ensure that nothing is collected in error;
6.1.8. inform us in writing within 48 hours of any damage to your Goods or property that has occurred during storage, delivery, collection or return delivery;
6.1.9. arrange enhanced liability cover with Our Extra Cover insurance for the Goods as our liability is limited under Clause 9.
6.1.10. You will be liable for any breach of H M Revenue & Customs regulations relating to Goods stored and that you undertake to indemnify us and keep us indemnified against all actions, proceedings, costs, claims and demands arising out of any further breach, non-observance or non-performance of the same.
6.1 .11 declare the value of the Goods;
6.1.12 insure to the full replacement value of the Goods.
7. THE GOODS
7.1 You warrant that the goods are your own property or that you have the right and
authority to store the goods in accordance with this Agreement.
7.2 We do not warrant that the storage facility used by us is a suitable place or means of
storage for any particular goods.
7.3 The goods must not include and you must not store any of the following in the
storage boxes:
7.3.1. HAZARDOUS, combustible, flammable, damaging or explosive goods, including liquids, chemicals, gas bottles, aerosols, paints, firearms and ammunition or any other material of a dangerous or toxic nature; items containing or made of glass
7.3.2. JEWELLERY, ivory, bullion, precious stones or precious metals;
7.3.3. ANTIQUES, works of art or collections of a similar kind;
7.3.4. MONEY, deeds, securities, coins, cash or negotiable instruments (including cheques and any vouchers with a face value);
7.3.5. POLLUTANTS that are likely to cause contamination, infestation or encourage vermin or other pests or emit fumes, smell or odour;
7.3.6. PERISHABLE items or those requiring a controlled environment including frozen or perishable food;
7.3.7. LIVING or dead animals, birds, fish, reptiles, plants or any other living organism of any type;
7.3.8. ILLEGAL or stolen goods, drugs, pornographic material or any goods prohibited by the law or regulation of any government or public or local authority or goods that require special licence or government consent for export or import.
7.3.9 FRAGILE ITEMS, including but not limited to: glassware, crockery, televisions, light bulbs, musical instruments, etc.
7.4 We or our contractor may at any time without notifying you open any storage boxes
to inspect the goods:
7.4.1 if we reasonably believes that they may contain any items described in clause 7.3
7.4.2 if we are required to do so by the police, fire services, local authority or by
court order;
7.4.3 where we consider it necessary in an emergency or to prevent injury or
damage to persons or property; and
7.4.4 where we consider it necessary if there is excess weight or inappropriate
packing materials used by you.
7.4.5 We may refuse to store any goods, or may return to you any goods, at your cost, at
any time, if, in our reasonable opinion, the storage, or continued storage, of the goods would represent a risk to the safety of any person, the security of the storage site, or any other goods stored at the storage site.
8. OUR CHARGES
8.1. Our standard charges are shown on the Website’s ‘Our Pricing’ page and include VAT at the current rate. Should the VAT rate change, the charges will reflect the change in VAT from the date the change takes effect.
8.2. We review our charges periodically. We reserve the right to increase our charges at any time on giving 30 days’ notice in writing on the Website and providing you with the opportunity to terminate the Agreement in accordance with Clause 15.
8.3 We will charge you for a minimum of 12 weeks storage, but this will not stop you from requesting your storage boxes back within this 12 week period.
8.4 If you sign up to the Service for a specified minimum period of weeks and you request the return of all or any of the Storage Boxes before the end of the specified minimum period you will be liable for all storage charges, and any charges for a higher level of insurance cover which you choose to purchase under clause 9.1, for those Storage Boxes up to the end of the agreed minimum period. These charges will be payable in full by you when you arrange for your Boxes to be returned.
8.5. The charges are payable monthly in advance by debit or credit card or direct debit.
8.6. The first two month’s charge will be payable, and your card/account debited, as soon as you order Your Cartons. However, the storage term only commences when the Boxes reach our storage facility, which will normally be the day after the Boxes are collected from your premises.
8.7. The third month’s payment will be debited in advance exactly one month after the arrival of the Boxes at the storage facility and so on on a strictly monthly basis.
8.8 The final months payment will be deducted from the retrieval fee ( to return your box to you.)
8.9. Each monthly period (irrespective of the number of days in the month) starts at midnight on the same day every month. Charges for the final month in which you request return delivery of a Box are always payable in full (and not on a pro rata basis) as illustrated below:
10:30 Mon 10th Mar - Order Cartons - Initial payment of two months storage
15:30 Tues 11th Mar - Receive Cartons
09:15 Fri 14th Mar - Request collection of Boxes
08:30 Mon 17th Mar - Arrival of Boxes with us - Storage term commences
00:01 Thu 17th April - Third monthly payment
00:01 Sat 17th May – Fourth monthly payment
00:01 Tue 17th Jun – Fifth monthly payment
00:01 Thu 17th Jul – Sixth Monthly Payment
00:01 Sun 17th Aug - Seventh monthly payment
12:10 Mon 25th Aug - Request return of Boxes - Payment of retrieval fee less one months storage
11:30 Wed 27th Aug - Return of Boxes with You
8.10. An administration fee of £12 may be charged to cover the cost of any failed transactions resulting from the issuer of your payment card or bank, refusing, for any reason, to authorise payment to Our bank account.
8.11. In respect of all sums that are overdue to us, we will charge interest on a daily basis calculated at 4% per annum above the prevailing base rate for the time being of the Bank of England. This does not prejudice our right to withhold or sell your Goods under Clause 12 or to any other remedy available to us.
8.12 We reserve the right to apply additional charges resulting from:
8.12.1. a failed collection or delivery of a Box exceeding the weight limit (refer to Clause 4.5);
8.12.2. a failed collection or delivery or removal from storage of a Box containing Prohibited Goods listed in Clause 7.3;
8.12.3. a failed collection or delivery of a Box that has not been securely and properly packed (refer to Clause 6.1.2;
8.12.4. a failed collection or delivery due to You or someone authorised by You not being available at the premised at the specified time (refer to Clause 6.1.4);
8.12.5. a failed collection or delivery due to insufficient access (refer to Clause 6.1.5);
8.12.6. any other reason due to Your failure to fulfil Your responsibilities under the Agreement.
9.. OUR LIABILITY FOR LOSS OR DAMAGE
9.1. We do not know the value of Your Goods therefore we limit our maximum liability under Our Standard Cover to £100 per Box. We therefore recommend that you purchase Our Extra Cover insurance to adequately cover the value of your Goods – available on request.
9.2. On receipt of the Boxes, you must promptly examine the Goods and notify us in writing of any loss or damage to the Goods within 48 hours of the return delivery of the Boxes and a claim submitted within 30 days.
9.3. Our total liability, per Box, resulting from any part of the Service (including the loss and/or damage of Goods during collection, transit, storage or return delivery), in breach or otherwise of the Agreement or as a result of any negligence on our part, shall not in any event exceed the lower of:
9.3.1. £100 and
9.3.2. the cost price of the Goods.
9..4 In the event of a claim, we shall be entitled to require proof of the cost price and the current replacement cost of the contents of the Box.
9.5 We do not currently insure fragile items, including but not limited to: glassware, crockery, televisions, light bulbs, musical instruments, etc.
9.6. We do not warrant that our storage facility is suitable for the storage of any specific type of Goods.
9.7. However, nothing in these Terms shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited under applicable law.
9.8. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).
9.9. We shall not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under the Terms or in connection with the Website, whether direct or indirect, and whether arising in tort, contract, or otherwise.
9.10. Whilst we endeavour to ensure that the information on the Website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the Website remains available or that the material on the Website is kept up-to-date.
10. YOUR LIABILITY TO US
10.1. You shall fully reimburse us for any costs incurred by us as a result of your use of the Service or any breach of the Agreement.
11. FORCE MAJEURE
11.1. We shall not be in breach of the Agreement, nor liable for any failure or delay in performance of any obligations under the Agreement arising from or attributable to acts, events, omissions or accidents beyond its reasonable control, including but not limited to any of the following:
11.1.1. Acts of God, including but not limited to fire, flood, earthquake, windstorm or other natural disaster;
11.1.2. war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions;
11.1.3. terrorist attack, civil war, civil commotion or riots;
11.1.4. nuclear, chemical or biological contamination or sonic boom;
11.1.5. compliance with any law;
11.1.6. fire, explosion or accidental damage;
11.1.7. loss at sea;
11.1.8. extreme adverse weather conditions;
11.1.9. collapse of building structures, failure of plant machinery, machinery, computers, vehicles or the Internet;
11.1.10. any labour dispute, including but not limited to strikes, industrial action or lockouts not by employees of the Party claiming relief of the Party claiming;
11.1.11. interruption or failure of utility service, including but not limited to electric power, gas or water.
12. OUR RIGHT TO HOLD (LIEN) AND DISPOSE OF YOUR GOODS
12.1. “Lien” is the legal right of the Service Provider to hold goods until the Customer has paid all outstanding charges.
12.2. We shall have the right to withhold and ultimately dispose of some or all of the Goods if you fail to pay the charges and any other payments due under this or any other Agreement. While we hold the Goods you will be liable to pay all charges and other costs (including legal costs) reasonably incurred by us in recovering our charges and applying our right of lien. These Terms shall continue to apply.
12.3. We will give You 30 days’ written notice requiring you to settle all outstanding sums due and re-arrange as necessary the return delivery of Boxes. If you have failed to do so, upon the expiration of this 30-day notice period, we shall be permitted to dispose of some or all of the Goods by whatever means available to us.
12.4. We will credit any excess as a result of the disposal of Goods to Your account without interest less an administration fee of £25 and any other costs reasonably incurred in connection with the disposal. If we are unable to credit your account and have made reasonable efforts to return the excess monies, upon giving 60 days’ written notice to you, we shall be permitted to keep the monies for our own account.
12.5. If there is no excess monies as a result of the disposal of Goods, we shall serve you a written notice to pay all outstanding monies due within 7 days and interest will continue to accrue as set out in Clause 8.11 until the balance is paid in full.
13. RIGHT TO CANCEL ("COOLING OFF PERIOD")
13.1. If you wish to cancel the Agreement and you have NOT ordered delivery of a Box or Boxes, You have the right to a cooling off period during which You can cancel within 7 working days of making the Agreement, in which case you must notify us in accordance with Clause 17.
13.2. However, if you have ordered delivery of a Carton or Cartons, the service will have commenced on that date and you will no longer have the right to cancel the agreement.
14. RIGHT OF ASSIGNMENT AND SUB-CONTRACT
14.1. We reserve the right to assign or sub-contract some or all of the work in the performance of Our duties and obligations to carry out the Service without removing any liabilities under the Agreement.
14.2. You shall not have the right to assign, sub-contract or sub-license in any way under the Agreement without Our prior written consent.
15. TERMINATION
15.1. 1. You may terminate this Agreement at any time by requesting the return of your Boxes packed with your Goods and paying any outstanding charges due to us and paying the retrieval fees.
15.2. We may terminate the Agreement for any reason by giving you no less than 30 days’ written notice.
15.3. We may terminate the Agreement with immediate effect by giving you written notice if your payments are overdue or you are in breach of any of the Terms of the Agreement.
15.4. Following termination of the Agreement, if you fail to arrange the return delivery of your Boxes within 30 days of termination, we reserve the right to dispose of the Goods in accordance with the conditions laid out in Clause 12.
16. NOTICES
16.1. Any notice or other communication required to be given to a Party under or in connection with the Agreement shall be in writing and shall be sent to the other Party by pre-paid registered first-class post or email to:
16.1.1. (in the case of the Service Provider) the mailing address or email address on Our Contact Us page on the Website;
16.1.2. (in the case of the Customer) the delivery address or email address last registered (or updated) by You on the Website or as otherwise notified by You.
16.1.3. Any notice or other communication shall be deemed to have been duly received at 9.00am on the second business day after posting or transmission.
17. GENERAL PROVISIONS
17.1. Third parties: A person or company who is not a Party to the Agreement shall not have any rights under or in connection with it.
17.2. Variation: Except as set out in the Agreement, any variation, including the introduction of any additional terms and conditions, to the Agreement, shall only be binding when agreed in writing and signed by a director of the Service Provider.
17.3. Severance:
17.3.1. If a court or any other competent authority finds that any provision of the Agreement (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted and he validity and enforceability of the other provisions of the Agreement shall not be affected.
17.3.2. If any invalid, unenforceable or illegal provision of the Agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
17.4. Waiver: A waiver of any right under the Contract is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a Party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
17.5. Feedback: We value customer feedback. This greatly assists Us to continually improve the Service. Therefore, where You provide feedback, You warrant that You own or otherwise control the rights necessary to do so and You grant Us and Our affiliates permission without compensation to use, modify, distribute, transmit, publically display, sub-license, reproduce or sell such feedback.
17.6. Ownership of rights: All rights, including copyright, in the Website and the Service are owned by or licensed to the Service Provider.
17.7. Basis of the Agreement:
17.7.1. The Agreement constitutes an offer by the Customer to purchase the whole or part of the Service in accordance with the Terms.
17.7.2. The Agreement constitutes the entire agreement between the Parties.
17.7.3. You acknowledge that You have not relied on any statement, promise or representation made or given by Us or on Our behalf, whether negligently or not, which is not set out in the Agreement.
18. GOVERNING LAW AND JURISDICTION
18.1. Any dispute between the Parties will be governed by the non-exclusive law and jurisdiction of the English Courts.